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The Internet is but one facet of the Computer and IT technology worlds. For example if we look at but one example of one job requirement we would see that the knowledge required is immense for example an help desk worker would be required to Communicate in electronics and in person with computer users who experience difficulties, determine and document problems and needs  experienced, Consult company user guides, technical IT manuals and other complex documents to research develop  and implement solutions, Providing  advice and training to users in response to identified difficulties, Collecting organizing and maintaining problems and solutions logs for  other technical support analysts use

 

Many Helpdesk Support need a min of 2 years Tech Support over Troubleshoot & resolve Telephone/PC issues is essential with Windows NT/XP in a networking environment and remote environment,. Excellent analytical & problem solving skills are needed and they need to be Proficient in MS Office applications and software. Computer and Technology Knowledge includes Windows and Hardware, Networking software and hardware, Networking security , Internet knowledge Server help Office Suites knowledge is also essential along with the knowledge of communication software.

 

As you can see the background and the sometimes invisible world of the IT environment can be a complex one. We can be happy and appreciative of the those geeks as they are sometimes called who keep us happy as we sit at our computers oblivious to the work that went into the machinery that we have in front of us. Happy surfing.

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